In order for your return to be made, the products must be unused, labels have not been removed, no modifications and their resaleability feature must not be lost.With the product, if any, within the scope of the right of withdrawal. Other GIFT products must be returned complete and undamaged.

If the products remaining in the order after cancellation or return are not sufficient to meet the campaign/coupon conditions, the campaign/coupon will be cancelled. The refund is made by deducting the discount of the campaign/coupon. If orders created with the Free Shipping campaign are canceled/returned and the remaining amount does not meet the campaign conditions, the shipping fee will be deducted from the price of the product to be returned.

The products must be sent with the E-Archive invoice sent with your order and the relevant fields on the invoice must be filled in.

Our return period is 14 days. In cases exceeding this period, your refund requests will not be processed.
We do not offer exchanges on the products you purchase. You can return the product you purchased and re-order the product you want.

When you return your purchases in installments, the refund amount will be reflected in your account in installments. This procedure may vary depending on banks and card features, you need to contact your bank for detailed information.

For transactions purchased in cash by credit card and debit card, the refund will be reflected in your account at once.

*Products for which information is not provided within 14 days after delivery or whose salability is impaired will not be refunded by Fonclo.

You can return the products you purchased from our online store within fourteen (14) days from the delivery date, in accordance with the Distance Selling Agreement. In cases exceeding this period, your refund requests will not be processed.

The Right of Withdrawal Without Reason in the Consumer Law covers the first 14 days after the date you receive the product. You can return the product you purchased within this period. If you want to return the product due to any manufacturing defect, the return period is 30 days.

We do not have achange application for online purchases.

You can send the products you purchased to us for return and place a new order.