Information Text and Privacy Policy

Information Text and Privacy Policy

Dear Members, Visitors and Customers, 

In accordance with the Personal Data Protection Law No. 6698 (“KVKK”), Seçil Etek Giyim Sanayi ve Ticaret A.Ş. is the data controller. (Fonclo) Since there is an obligation to inform, this Information Text aims to inform you about the processing of your personal data and your rights as a personal data owner.

Fonclo, as the data controller, we attach importance to the privacy rights of our members, visitors and customers and the legal processing of personal data, and within this framework, we apply the following principles in the collection, storage, transfer of personal data or any processing of your personal data. :

1. YOUR PROCESSED PERSONAL DATA 

Fonclo stores or shop in stores, tr.fonclo.com (Our Site) or Fonclo mobile application (Our Mobile Application), becoming a member of our Site/Mobile Application, shopping on our Site/Mobile Application with or without being a member, Fonclo communication channels or accept to be sent commercial messages,Fonclo's We would like to inform you regarding personal data processing processes.

  • If you visit our stores, your store security camera recordings are processed.
  • Cookie registration data is processed for online visitors and Mobile Application users. For detailed information about cookies, you can review our Cookie Policy.
  • If you shop in our stores, your name-surname, address information, shopping and payment information, e-mail address, mobile phone number, if the shopping is made by credit/debit card (< b data-mce-fragment="1">Fonclo.
  • If you become a member through our Site/Mobile Application and/or when you make purchases through our Site/Mobile Application with or without being a member, your name-surname, address, e-mail address, telephone number, username, shopping history, payment information, order information, credit The data collected within the scope of the card and your marketing and communication data are collected and processed.
  • To FoncloIf you allow commercial messages to be sent through any channel, your name-surname, mobile phone number and e-mail address are processed.
  • If you contact us via call center, e-mail, social media or other similar channels; Your name-surname, social media user name, e-mail address, mobile phone number, landline number if shared, your legal transaction information, requests and complaints and call center voice recordings are processed.
  1. PURPOSES OF PROCESSING YOUR PERSONAL DATA

Your personal data, within the scope of the personal data processing conditions and purposes specified in Articles 5 and 6 of the KVKKFonclo for the following purposes:

  • Preparation, implementation and enforcement of the sales contract regarding the products you have purchased or any other agreement to be concluded between us. 
  • Invoicing the products or services you purchase and delivering your orders to you through our contracted cargo companies.
  • Providing after-sales support services and resolving your requests and complaints.
  • FoncloFonclo "font-weight: 400;" data-mce-style="font-weight: 400;" Ensuring the security of data-mce-fragment="1">, employees and other third parties and, when necessary, providing information, documents and fulfilling our other obligations to authorized institutions and organizations.
  • If you give your consent, Fonclo's products and price discounts and campaigns, developing and supporting business activities related to electronic commerce; Sending commercial notifications about products via e-mail or similar electronic communication tools (such as SMS) or telephone calls.
  • Personal data within the scope of personalized marketing, profiling and segmentation regarding the use of our Site/Mobile Application through cookies/web beacons and tracking pixels Fonclo Offering personalized offers based on memberships and purchases, creating general or personalized campaigns, advantages, promotions and advertisements, performing segmentation, profiling, reporting, marketing and analysis studies, our Site/Mobile Application or other Fonclo in 3rd party environmentsCarrying out advertisements and marketing/communication activities to improve customer experience.
  • Better management of customer relations processes.
  1. WAYS OF COLLECTING YOUR PERSONAL DATA



What your personal data is; Fonclo or the content of the contract established between you and us; It is collected by automatic or non-automatic methods, including verbal, written or visual, through stores, call centers, our Site, Mobile Application, membership platform and similar means.

  1. LEGAL REASONS FOR THE PROCESSING OF YOUR PERSONAL DATA



Your personal dataFonclo It is necessary to process personal data of the parties to the contract, provided that it is clearly foreseen by law, it is directly related to the establishment or execution of a contract, it is mandatory for the data controller to fulfill its legal obligation, it has been made public by the data subject himself, the processing of data is necessary for the establishment, exercise or protection of a right. It is collected based on one or more of the legal reasons such as being mandatory, data processing being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject, and the explicit consent of the data owner.

  1. PERSONAL DATA BELONGING TO THIRD PARTIES



5.1. If you have provided us with personal information about third parties, you will be responsible for informing us about the processing and use of the personal information of the person or persons in question and obtaining their explicit consent for the use of such information for the above-mentioned purposes. .

5.2. If you have purchased a product or gift card, the personal information of a third party provided by you will be used for the following purposes:

  • Delivering the product subject to sale to the relevant person and/or providing after-sales support services,
  • Dealing with any questions or suggestions that you or a third party may pose and providing solutions when necessary.
  1. SHARING AND TRANSFER OF YOUR PERSONAL DATA


Fonclo, you can only process your personal data for the purposes stated in this Policy and KVKK art. It transfers it to third parties in accordance with Articles 8 and 9. In this context;

6.1. To deliver the products you will purchase to you, to provide logistics services and after-sales support services, to resolve your requests and complaints and to contact you when necessary, marketing/advertising/analysis activities or consultancy requiring expertise, etc. by these companies with their domestic business partners and service providers (such as electronic messaging service providers, call center, legal and financial consultancy services, e-invoice/e-archive invoice service providers, shipping/cargo/courier) in order to receive their services. span> Fonclo's is transferred on the condition that it is used within the services provided within the scope of carrying out its activities.

6.2. In order to fulfill our obligations to provide information, documents and other related obligations to authorized and charged private or public institutions and organizations, judicial authorities and official institutions/organizations, and to use our legal rights such as lawsuit and response rights. From Fonclo the requested information is transferred to the mentioned institutions, organizations and authorities.

6.3. If you make your payment by credit/debit card, your credit/debit card information,Fonclo. It is transferred to third parties providing the service.

6.4. Within the scope of personalized marketing, profiling and segmentation, customers' e-mail addresses, shopping history information and cookie records can be transferred to our business partners at home and abroad.

  1. SECURITY OF YOUR CREDIT CARD AND CARD INFORMATION



7.1. The security of your credit card is ensured by SSL encryption technology. You will see a lock icon at the bottom of your browser on every page where you enter your credit card information. This icon represents 128 Bit SSL Certificate. Additionally, the internet address section on the pages where you enter your credit card information while making payment will change from "http" to "https". With SSL technology, when the payment process begins, a direct encrypted communication is established between the user computer and the bank, regardless of the site, and any information you send through your browser Fonclo employees or third parties. When you click on the Secure Payment icon on our site, you can access the records regarding our security certificate.

7.2. If you choose to save your card information, you will need to give your explicit consent so that the necessary information can be used when activating and using the card. The card's CVV number will only be used for the sale processed and will not be recorded as part of the card information or used at a later date. Activating this feature will automatically fill in your information for future purchases, so you will not have to re-enter your card information for each new transaction, and this information will be considered valid and active for subsequent purchases. 

7.3. If you do not want to enter your credit card number despite the security measures we offer, you can use the money transfer / EFT option.

  1. ELECTRONIC COMMERCIAL MESSAGE SYSTEM



8.1. If you have accepted, Fonclo may send you direct marketing methods (such as telephone, e-mail, SMS) We may provide updates and offers for products and campaigns. In this context, to determine our products and services, to adapt them to your requests and to gather them together; We may use other personal data provided to us to set prices and help us offer discounts that may be of interest to you.

8.2. When you are contacted via e-mail, SMS or other direct marketing activities, you will always be given the option to “opt out”. You can change your marketing preferences at any time by contacting us. 

8.3. In accordance with the Law No. 6563 on the Regulation of Electronic Commerce; Records regarding the withdrawal of approval for commercial electronic messages are valid for 1 year from this date; The content of the commercial electronic message and all other records related to the shipment will be kept for 3 years to be submitted to the relevant ministry when necessary. After the period has passed, your personal dataFonclo ex officio or upon your request.

  1. YOUR MEMBERSHIP INFORMATION AND MEMBERSHIP AGREEMENT 



9.1. All information you provide while becoming a member is protected by the system that protects the product database. You can withdraw from membership at any time using the methods specified in the "Membership Agreement". If you unsubscribe, all your information will be deleted and will not be used against your will. 

9.2. You guarantee that the information you provide is true and correct and you undertake to notify us of any changes in this information. You accept and declare in advance that you will be responsible for any damage or loss that our website, the website administrator or any third party may suffer due to incorrect, incomplete or incomplete information specified in the membership form.

  1. YOUR RIGHTS UNDER KVKK 



10.1. In terms of processing and protection of personal data, you can submit your requests and objections to Fonclo by filling out the Application Form If necessary, we may ask you to send us a copy of your ID card, passport or other valid identification document. You can apply to exercise your rights below:

  • Learning whether your personal data has been processed, requesting information if your personal data has been processed,
  • Learning the purpose of processing your personal data and whether they are used for their intended purpose,
  • Knowing the third parties to whom your personal data is transferred at home or abroad,
  • Requesting correction of your personal data if it has been processed incorrectly or incompletely, requesting their deletion or destruction within the framework of the conditions stipulated in the Law, and requesting that these transactions be notified to third parties to whom your personal data has been transferred,
  • Object to the emergence of a result against you by analyzing your processed data, especially through automatic systems,
  • Request compensation for your losses if you suffer damage due to unlawful processing of your personal data. 

10.2. The Company finalizes the requests regarding the implementation of KVKK submitted to it by personal data owners, free of charge, as soon as possible and within thirty days at the latest, depending on their qualifications. However, if the transaction requires an additional cost, the Company may request the fees in the tariff determined by the Personal Data Protection Board from the applicant personal data owner.

  1. CHANGES  



When changes are made to this Information Text, at tr.fonclo.com is published and enters into force on the date of publication.

  1. COMMUNICATION  


If you have any questions, concerns or requests regarding the Privacy Policy or our other data protection practices, you can reach us at the following addresses:
Seçil Etek Giyim Sanayi ve Ticaret A.Ş 
ADDRESS: Ehlibeyt Mahallesi Tekstilciler Cad. No:31 Balgat Çankaya / ANKARA
Tel: 0 850 259 59 54
E-mail: iletisim@fonclo.com.tr